Frequently Asked Questions

Everything you need to know about Oclean style and service.

How long does shipping take for international orders?

International orders typically arrive within 7 to 14 business days, depending on your location and local customs processing.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Please ensure the hygiene seals are intact where applicable.

How do I find my correct size?

Every product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

Are your materials sustainably sourced?

At Oclean, we prioritize ethical manufacturing. Over 60% of our current collection is made from organic cotton or recycled polyester to reduce our environmental footprint.

Can I modify or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel an order within 1 hour of placement by contacting our support team.